Telemedicine Procedure

VIVA is introducing Telemedicine as a way to better serve our patients. We ask for your patience and understanding during this transition.

Prior to appointment:

  1. Please obtain current temperature (if possible)
  2. Please obtain current weight (if possible)
  3. Please have a flash light on hand for additional light for visual exam (if possible)
  4. If applicable, please have a method of payment on hand to give a payment authorization for your responsibility of paying for
    any Co-Payments, Percentages and or Deductibles.
  5. Please make sure you have a strong Wi-Fi connection and that your phone is charged (not on low battery), or that it is plugged in.
  6. The Physician or a representative from the office will call you when the Telemedicine session is about to start.
  7. Please follow the steps below according to your phone device.

ANDROID DEVICES: Use Chrome or Firefox as the Web Browser

APPLE DEVICES:  Use Safari as the Web Browser

  1. Click on the image of the physician below
  2. It will take you directly to the Telemedicine site (
  3. Enter patient’s first name
  4. Check In
  5. If your camera or microphone is not enabled, it will ask your permission to allow both of them
  6. It will say wait and physician will pick up; then your Telemedicine visit will start
  7. End Call
  8. Leave call yes or no
Dr. Rick Cuellar
Dr. Rick Cuellar
Dr. Veronica Zamora-Campos
Dr. Veronica Zamora-Campos